TSI Remote Support

A secure, one-time remote support session with a Trans-System International Company technician. End-to-end encrypted — and you stay in control the entire time.

Trans-System International Company

Need a hand? A Trans-System technician can connect to your screen for a single, one-time session — only when you start it, and only for as long as you allow.

How It Works

Download & run the app

Download and run the TSI Remote Support app. Nothing is installed permanently — it runs once, just for this session.

Read us your code

Read your technician the 9-digit ID and the one-time password shown on your screen.

We connect and help

We connect and get to work. You can watch everything the technician does — and end the session at any time.

Download the App

Pick the version for your device. Every build connects straight to Trans-System’s own servers — end-to-end encrypted, no third party.

Windows

64-bit 32-bit

macOS

Apple Silicon Intel

Linux

Debian / Ubuntu Fedora / RHEL AppImage ARM64 .deb

Android

Download APK

Allow “install unknown apps” when prompted.

iPhone / iPad

Install RustDesk from the App Store, then scan this to set the server:

Request Support

Runs on Trans-System’s own servers — your session is never handled by a third party. Every connection is end-to-end encrypted, you can watch the technician’s actions the whole time, and you can end the session whenever you like.